Our website, found under the URLs www.crewclothing.co.uk and www.crewclothing.com, operated by Crew Clothing Co Limited (“Crew Clothing Co”) is registered to 20 Lydden Road, London SW18 4LR (company number 3265824.) All references to “we”, “us” and “our” shall be deemed to be references to Crew Clothing Co. and references to “you” and “your” shall be deemed to be references to persons placing an order via this website.
The following terms and conditions apply to all use of the Crew Clothing Co. website. By placing an order with us you agree to have read, understood and accepted to these terms and conditions. Please note, as these may be subject to change at any time without notice, it is your responsibility to check this page prior to any use or purchase. If you have any queries regarding our terms and conditions, please contact us before use or order placement.
Offers & Discounts
• Discounts are valid when shopping online, by phone and in all stores excluding concessions & outlets. Cannot be used in conjunction with any other offer and cannot be applied retrospectively
• Free postage and returns is only valid for UK mainland addresses. The free returns offer does not apply to purchases of Salcombe Gin products.
• Discounts are not valid for the purchase of Gift Cards or on the purchase of our licensed collections.
• Partner products and sponsorship associated collections are often excluded from our promotions. This includes:
- Salcombe Gin
- Noble Isle
- Oceanographic Magazine
- Further exclusions on some products apply online or in store.
Multi buys:
- can be mixed and matched across men's and women's categories
- cheapest item will be deducted at basket
- cannot be used in conjunction with any other offer
Black Friday: 25% off everything + 30% off Outerwear, Knitwear and Sweatshirts
30% off all full price Crew Clothing sweatshirts, knitwear & outerwear plus 25% off all other full price Crew Clothing products online and in-store, excluding concessions and outlets. Offer excludes Salcombe Gin, Oceanographic magazines and gift cards. Discount already applied to the prices shown online. Offer available for a limited time only. Cannot be used in conjunction with any other offer, sale price or discount code.
Salcombe gin
Please note, you must be at least 18 years of age to purchase alcohol products from this site. We cannot offer a next day delivery service on this product.
Mid season sale:
Get up to 60% off + extra 10% off selected Crew Clothing lines. Discount already applied to the prices shown online. Offer available for a limited time only. Cannot be used in conjunction with any other offer, sale price or discount code. Exclusions apply.
20% off valid on all full price Crew Clothing items when shopping online, by phone and in all stores. Exclusions apply including concessions, outlets, partner products and sponsorship associated collections (full list available above). Not valid in conjunction with any other offer and cannot be applied retrospectively. Redeem via the promotion code box at checkout online or at till point in-store. Code will expire 60 days after distribution.
£5/10/15/20/25 off valid on all items when shopping online, by phone and in all stores. Minimum spend applies. Not valid in conjunction with any other offer and cannot be applied retrospectively. Redeem via the promotion code box at checkout online or at till point in-store. Code will expire 60 days after distribution.
Henley Royal Regatta Members:
Privileged HRR member discount valid on any full price Crew Clothing purchase online and in-store, excluding outlets and concessions. Exclusions apply including Noble Isle, Oceanographic Magazine and Salcombe Gin. Cannot be used in conjunction with any other offer
Ordering
• When placing an order, you agree that all details you provide to www.crewclothing.co.uk for the purpose of purchasing goods are accurate and complete in all respects.
• Your contract for purchases made through www.crewclothing.co.uk is with Crew Clothing Co Limited and you confirm that all goods ordered by you are for your own private and domestic use only and are not for resale.
• All orders are subject to product availability and acceptance by Crew Clothing Co.
• The price and availability of goods are subject to change without notice.
• Promotional offers, vouchers and codes may not be used on sale products, or in conjunction with any other offer, unless otherwise stated. All offers are subject to availability and may be withdrawn at any time without notice. Any offer of free delivery is limited to a standard delivery service, to UK mainland only.
• By placing an order via this website, you are making an offer to Crew Clothing Co to purchase the goods detailed in your order upon the terms described, at which point your payment card or Paypal account will be pre-authorised.
• You certify that the payment method you are using is your own and that there are sufficient funds in your account to cover payment of the product/s ordered.
• No charge will be applied to credit/debit cards or Paypal accounts until the point of despatch; therefore no contract for the sale of any product will exist between you and Crew Clothing Co until we accept your order by despatching your order.
• Where a Gift Card has been used as payment, the balance will be debited at the point of order placement.
• If any product from your order is unavailable, we will contact you by email, then attempt to fulfill your order from store and confirm details of any cancellation made where fulfillment has not been possible.
• We are unable to make amendments to an order after the point of despatch. Should you wish to make any changes prior to despatch, please contact our Customer Services team on 0333 121 1993
• It is a crime to use a false name or a known invalid credit card to order. Anyone caught willfully entering an erroneous or fictitious order will have their details passed onto the Police.
• You must be at least 18 years of age to purchase Alcohol products from this website. By purchasing you represent and warrant that you are at least 18 years of age. Proof of age will be required at the point of delivery.
• We operate on a single pricing policy and don't offer VAT refunds.
Crew Clothing Co reserve the right to terminate our agreement with you and to suspend or terminate your access to the site immediately and without notice to you if:
• You fail to make payment to us when due.
• You breach any of our terms and conditions.
• If requested by us to do so, you fail to provide within a reasonable time frame, sufficient information to enable us to determine the accuracy and validity of any information supplied by you, or your identity.
• We suspect you have engaged, or are about to engage, or have way of being involved in fraudulent or illegal activity on www.crewclothing.co.uk
Conformity of Goods
Every care is taken to ensure that the description, specification and pricing of all products shown on our website and in our catalogues is correct. The product information and specification provided is not binding, but is carefully considered and intended to give a general description of each product.
While the colour reproduction of each product is a close representation, we cannot accept any responsibility for any variation in colour caused by the differences in browser software.
Crew Clothing Co will act immediately to correct any error identified and are under no legal obligation to honour a price displayed in error.
Payment
www.crewclothing.co.uk accepts most major credit cards including Mastercard, Visa, Delta, Maestro, Solo and American Express (American Express is only available for online transactions). We also accept payment via Paypal and Gift Card. All prices displayed are inclusive of UK sales tax (VAT) at the current rate. For further details, please refer to our Payment page
Delivery
All delivery time-frames stated are estimated and may be subject to change. Please note, for International deliveries, local import duties and charges may apply. For further details, please refer to our Delivery page
Returns Policy
Returns will be accepted within 28 days of receipt, where goods are returned in perfect condition and where possible in their original packaging with all tags attached. For full details, please refer to our Returns page
Your Right to Cancel
• As an EU consumer you have up to 14 days from the day after you receive your order to cancel and return goods you have ordered from us.
• You can cancel your contract for sale of goods from us using our cancellation form, or alternatively by contacting our Customer Services team by phone, email or post.
• You will have to bear the direct cost of returning the goods and they must be returned within 14 days from the day on which you communicate your cancellation of the contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
• If you cancel your order we will reimburse you within 14 days from when we receive the goods back or when we receive proof you have sent the goods back (whichever is earlier).
• We will reimburse all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for any ‘diminished value’ of goods e.g. worn clothing.
• We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
Your Details
To place an order with us online, registration is required. At the point of registration, we request certain information including your name, delivery and email address and payment card details. This information is required to enable us to process your order and notify you of its progress.
Information we use, how & why
Once an order has been placed, we will contact you by email to confirm your order details and again once your order has been accepted and despatched. Should we need to contact you for any reason regarding your order, we will use the email address registered to your account, or the telephone number where provided.
After you have registered an account with us, we would also like to send you our seasonal catalogues, along with details of our latest products and special offers.
With the exception of feedback requests or assistance with delivery, we will never pass your e-mail address to any other organisation. For the sole purpose of aiding a delivery, your contact details may be shared with the chosen carrier.
Unsubscribing
To unsubscribe from postal mailing or make amendments to your mailing preferences, please contact us by email at customerservices@crewclothing.co.uk or by telephone on 0333 121 1993
If you no longer wish to receive emails from us with details of our seasonal products, latest offers and events, please follow the ‘unsubscribe’ link at the foot of the latest email received.
Contacting us by Telephone
Calls may be recorded, for the purpose of quality monitoring and training.
Social Media
When using Crew Clothing’s social media handles and hashtags, please keep in mind that this information is shared publicly. Therefore, don’t give out any information you wouldn’t be comfortable with a stranger knowing – this includes your address, phone number, date of birth, email address, bank and credit card details, and place of work.
If you tag us on our social media channels, we regularly reach out to request additional rights to reproduce our favorite images in our social feed, email, website and more. Whenever possible, we also include your social media handle or caption.
Crew Clothing’s social media handles:
Facebook: @crewclothingco
Instagram: @crewclothing
Twitter: @crew_clothing
Pinterest: @crewclothing
Crew Clothing’s social media hashtags including but not limited to:
#CrewClothing
#YouinCrew
#CreatewithCrew
By providing your permission using #YesCrew, you represent and warrant that you own the image and there are no other entities with ownership claims over it. You promise that you own all rights to your User Content or, alternatively, that you have the right to give us the rights described above; you have paid and will pay in full any fees or other payments that may be related to the use of your User Content and your User Content does not infringe the intellectual property rights, privacy rights, publicity rights, or other legal rights of any third party.
You grant Crew Clothing a non-exclusive and non-revocable commercial right to reproduce the image in any form (including but not limited to crewclothing.com’s homepage, landing pages, product pages, journal pages, social media and email), either through our own services or services provided by third parties, throughout the world in any medium now known or later developed and without restriction or limitation. You agree that your image may be used by Crew Clothing either alone or in conjunction with sketches, cartoons, captions, films, artwork, textual matter or other photographs. While Crew Clothing will make commercially reasonable efforts to give you credit for your photo and provide a link back to your social media account, you agree that such credit is not mandatory and your permission for us to use your image is not contingent upon such credit being given.
You waive any right to inspect and/or approve the finished work incorporating the image or the advertising copy that may be used in connection therewith or the use of which said finished work may be applied. Further, you waive any claims to royalties with regards to your image or our finished work.
Last, you agree that if any provision or any portion of any provision, contained herein is determined to be invalid under any statute or rule of law, then it shall, to that extent alone, be deemed omitted, and the remainder of this Permission to Use Image Agreement shall remain in full force and effect. This Permission to Use Image Agreement shall be governed by the laws of the United Kingdom.
We may refuse to accept or transmit User Content for any reason. We may remove User Content from the website for any reason.
If you believe that a user of the website has infringed on your intellectual property rights, or if we have taken down your materials due to suspicion of copyright infringement, and you would like to dispute the alleged infringement, please contact us by email on marketinghelpdesk@crewclothing.co.uk if you have any questions.
If you work with Crew Clothing in a professional capacity (e.g. the gifting of products or commissioned content), your handle may be whitelisted so that you do not need to manually give Crew Clothing rights approval to each image. Should you prefer not to be whitelisted, please email your PR contact to request this.
What if I want to keep my posts private?
If your social media account is set to "private", your posts wil not be seen by anyone other than those in your network. If your social media account is public, we recommend that you do not use these tags or you delete them from your post.
Your Rights
If you have any queries about the personal information we are holding in your name, please contact our Customer Service team, who will be more than happy to review your account and update our records as required.
Safety & Security
Our website uses the latest secure server technology to ensure your information is protected to the highest standard, whenever you place an order or access your account information. The Secure Sockets Layer (SSL) software we use encrypts the information you input, ensuring that it is virtually impossible for unauthorised parties to read any information that you provide.
Once an order has been placed, we don’t store the details of your payment card, with the exception of the last four digits and a unique token reference provided by your card issuer. This eliminates the need for merchants, e-commerce sites and operators of mobile wallets to store sensitive payment card data on their networks and reduces the risk of fraud.
Use of ‘Cookies’
Cookies are small pieces of data or text files that are stored by your web browser on your hard drive. Cookies allow a website to personalise your shopping experience and let the website know when the user has returned for example. Our cookies do not contain any personal information about you however and are only used to determine your browser and user preferences for our site, to help enhance your browsing experience. However, if you prefer, you can set your browser software to not accept cookies. You should still be able to use our site without cookies enabled, but you may lose a certain level of functionality.
Liability
We reserve the right to change information, prices, specifications and descriptions of listed goods, products and services. We may modify these Conditions at any time by posting the Conditions on our website.
Crew Clothing Co does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members, agents, directors or employees or for any fraudulent misrepresentation.
To the fullest extent permitted by law and save as provided above, neither Crew Clothing Co nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Crew Clothing co or any of its members, agents, directors, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.
The limitations of liability in these conditions shall apply equally for the benefit of Crew Clothing Co and any other associated company of Crew Clothing Co as if references to Crew Clothing Co included references to each such associated company.
While Crew Clothing Co uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and Crew Clothing Co will not be responsible for any errors or omissions or for the results arising from the use of such information.
While Crew Clothing Co takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.
Further, Crew Clothing Co will not be responsible nor liable for your use of any other websites which you may access via links within this website. Crew Clothing Co does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with Crew Clothing Co.
The entire liability of Crew Clothing Co under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.
Crew Clothing Co will not be liable to you or be deemed to be in breach of these terms and conditions or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.
Crew Clothing co may assign or transfer any of its rights or sub contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with the specific permission in writing of Crew Clothing co.
No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.
Copyright
All rights, including copyright, in the content of the www.crewclothing.co.uk web pages are owned or controlled by Crew Clothing Co. In accessing www.crewclothing.co.uk web pages, you agree that you may only download the content for your own individual and non-commercial use. You are not permitted to copy, broadcast, download, store (in any medium), transmit, show or play in public, adapt or change in any way the content of the www.crewclothing.co.uk web pages for any other purpose whatsoever without the prior written permission of Crew Clothing Co.
Third Party Information
We cannot be held responsible for material displayed on third party websites or any other written material. The only prices that apply for Crew Clothing Co products are those stated on the Crew Clothing material.
Law
These Terms and Conditions and your use of our website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights.
This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you..
Our Details
Crew Clothing Co Limited,
20 Lydden Road
London
SW18 4LR