WAYS TO RETURN

If you’ve changed your mind about your purchase then you can return it as long as it's in original condition with proof of purchase and its within 28 days of purchase, or 14 days if you've purchased a sale item. This means it needs to be unused and still in its original packaging with tags attached which is in good condition, allowing it to be resold. This excludes any items that have been personalised, as well as products that can’t be returned for hygiene reasons: underwear, boxer shorts, socks that have been tried on, swimwear where the hygiene strip has been broken or is missing. These products can only be returned if they are faulty or not as described.

Extended Christmas Returns Policy

We’re offering an extended returns policy for the festive season. If accompanied by a receipt, all unworn items, including our Black Friday Promotions purchased from 11th November 2024, can be returned for a refund or exchange until January 19th, 2025. Sale items can be returned up to 14 days after purchase, and anything returned without a receipt can be exchanged in-store at the current selling price. All refunds will be made through the original payment method. For our full terms and conditions, please visit our website. This does not affect your statutory rights.
 

Need more information? Please see our FAQs

QUICK & EASY RETURNS TO A CREW STORE

STORE RETURNS No printer required, simply take proof of purchase for a refund or exchange Your return or exchange will be processed immediately to the card you paid with You will receive your refund in your bank 3-5 days after the refund is processed. Please note, we are unable to accept online returns or returns purchased in another store at our concession stores, including Hoopers Department Stores. Find your nearest store here

FREE

TRACK YOUR POSTAL RETURN EVERY STEP OF THE WAY WITH OUR NEW ONLINE RETURNS PROCESS

EVRI Return through EVRi’s store network of over 7,000 ParcelShops, open 7 days a week, early until late Complete the returns form on your Despatch Note and enclose within the parcel Print a label or obtain your Paperless return QR code by clicking the adjacent link and following the online instructions You should receive your refund within 14 days, although this may take a little longer during particularly busy periods

FREE Start a return

ROYAL MAIL Return through your local Post Office branch or Royal Mail Customer Service Point in over 12,500 locations Complete the returns form on your Despatch Note and enclose within the parcel Print a label or obtain your paperless return QR code by clicking the adjacent link and following the online instructions You should receive your refund within 14 days, although this may take longer during particularly busy periods

FREE Start a return

ROYAL MAIL COLLECTION Complete the returns form on your Despatch Note and enclose within the parcel Click here to print your label or obtain your paperless return QR code and follow the online instructions Once the return has been created, visit Royal Mail and follow the online instructions to book your collection time slot You should usually receive your refund within 14 days, although this may take a little longer during particularly busy periods

FREE